agents — Çağrı Merkezi API

GET/api/callcenter/v1/agents

List agents

Oturum

İstek

curl -X GET "https://{slug}.call.blesyum.app/api/callcenter/v1/agents" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

POST/api/callcenter/v1/agents

Create agent

Oturum

İstek

curl -X POST "https://{slug}.call.blesyum.app/api/callcenter/v1/agents" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

GET/api/callcenter/v1/agents/{id}

Get agent

OturumYol parametresi: id

İstek

curl -X GET "https://{slug}.call.blesyum.app/api/callcenter/v1/agents/<id>" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

PUT/api/callcenter/v1/agents/{id}

Update agent

OturumYol parametresi: id

İstek

curl -X PUT "https://{slug}.call.blesyum.app/api/callcenter/v1/agents/<id>" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

DELETE/api/callcenter/v1/agents/{id}

Delete agent

OturumYol parametresi: id

İstek

curl -X DELETE "https://{slug}.call.blesyum.app/api/callcenter/v1/agents/<id>" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

GET/api/callcenter/v1/agents/{id}/state-history

BLE-4090 — agent durum-geçmişi (raporlama: uyum/mola/müsaitlik süreleri). Tenant-scoped (RLS),

OturumYol parametresi: id

`callcenter.agents.view` izinli; son 200 geçiş (en yeni önce). Redis canlı-akış = supervizör WS (SF7).

İstek

curl -X GET "https://{slug}.call.blesyum.app/api/callcenter/v1/agents/<id>/state-history" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}