portal — CRM API

GET/api/crm/v1/portal/tickets

GET /api/crm/v1/portal/tickets — müşterinin kendi talepleri (simple-pagination).

Oturum

İstek

curl -X GET "https://{slug}.crm.blesyum.app/api/crm/v1/portal/tickets" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

POST/api/crm/v1/portal/tickets

POST /api/crm/v1/portal/tickets — müşteri yeni talep (server-authoritative user_id).

Oturum

İstek

curl -X POST "https://{slug}.crm.blesyum.app/api/crm/v1/portal/tickets" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

GET/api/crm/v1/portal/tickets/{id}

GET /api/crm/v1/portal/tickets/{id} — kendi talep detayı.

OturumYol parametresi: id

İstek

curl -X GET "https://{slug}.crm.blesyum.app/api/crm/v1/portal/tickets/<id>" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

GET/api/crm/v1/portal/tickets/{id}/items

GET /api/crm/v1/portal/tickets/{id}/items — kendi talebinin mesajları (internal not GİZLİ).

OturumYol parametresi: id

İstek

curl -X GET "https://{slug}.crm.blesyum.app/api/crm/v1/portal/tickets/<id>/items" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

POST/api/crm/v1/portal/tickets/{id}/mark-as-solved

POST /api/crm/v1/portal/tickets/{id}/mark-as-solved — müşteri kendi talebini çözüldü işaretler.

OturumYol parametresi: id

İstek

curl -X POST "https://{slug}.crm.blesyum.app/api/crm/v1/portal/tickets/<id>/mark-as-solved" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}

POST/api/crm/v1/portal/tickets/{id}/reply

POST /api/crm/v1/portal/tickets/{id}/reply — kendi talebine yanıt (kilitli→red, reopen).

OturumYol parametresi: id

İstek

curl -X POST "https://{slug}.crm.blesyum.app/api/crm/v1/portal/tickets/<id>/reply" \
  -H "Authorization: Bearer <oturum-token>" \
  -H "Accept: application/json"

Yanıt

{
  "data": "…",
  "trace_id": "01JC…"
}